Frequently Asked Questions

Please select a question to reveal the answer:-

Where is the florida vacation home rental located?

Located on the Glenbrook Resort development, an easy 45 minutes drive from Orlando International Airport, just off US 27 approx 1 mile north of the Highway 192 where you will find restaurants to suit every taste, shops galore and the main route to the theme parks.

Does The Florida vacation rental have cable television?

The Villa has basic Brighthouse cable. There are no movie channels and pay-per-view is not available. The Villa has 5 televisions (one 32 inch) an X − Box, 2-DVD's and a VCR and a home theatre System.

What are the managements Company's office hours?

Available on a 24 / 7 basis the management company will provide a response to all problems. The keys to your home will be in the lock-box located by the front door of your villa. Upon confirmation of your reservation, We will send you directions to the villa as well as the combination to the keybox. Someone is always on call to handle situations.

How many people does the home sleep?

The Villa will sleep two people in each bedroom, plus a maximum of 2 babies in cots, for a maximum total of 10. This represents the MAXIMUM number of guests permitted in the home due to State Fire Regulations and includes all people regardless of age or size.

What is your policy on smoking and pets?

The villa has a no smoking, no pets policy. Any evidence of guests smoking in the villa or pets will result in immediate loss of your entire security deposit.

Where are the closest shopping centers / grocery stores?

The nearest supermarket is Sweet Bay within walking distance, Winn Dixie and Wal-Mart are less than a mile away on US 27, Walgreen and CVS pharmacies are located at the entrance to the resort and a 7/11 is on the opposite side of the road. The nearest Public Supermarket is just after you join the 192.

Where are the nearest golf courses?

The area is surrounded by golf courses catering for all abilities from Championship level downwards with the 'Champions Gate' and 'Reunion' complexes within easy reach as are many public courses.

What else is there to do?

Orlando is not just about Theme Parks but is an ideal location to enjoy many aspects of Florida, there is easy access to Tampa and the Gulf Coast Beaches of St. Petersburg to the West and the famous Daytona Beach, Daytona Motor Speedway and Kennedy Space Centre to the East.

The historic town of Clermont with its full range of restaurants, shops and supermarkets is only 15 minutes drive north on US27 and don't overlook the beauty of the Florida Orange Groves − the small towns of Haines City and Davenport grew up because of the citrus crops and provide a fascinating insight into American history − Florida is still the citrus capital of the world.

Don't forget Orlando offers a wide choice of things to do − everything from balloon rides to horse riding, theme parks to beaches, nightlife for all tastes − an airboat ride is a must do and don't forget the shopping at the numerous outlet malls and retail parks within easy reach where "you can shop till you drop". End the day at one of the many Dinner Shows.

What is provided in the homes and what do I need to bring?

The Villa is furnished and fully equipped. There are two sets of sheets for each bedroom and two sets of towels for each bathroom. All kitchen utensils and equipment is provided including, plates, cups, glasses, silverware, pots and pans, bake ware, and plastic pool dishes. There is a hair dryer, iron and ironing board and washer and dryer in the Villa. The Villa equipped with small hotel soaps and 1 roll of toilet paper in each bathroom for your comfort upon arrival. This limited amount is provided to you by our management company; however, replacements are your responsibility during your stay. It is not necessary that you replace these items before your departure. Please note that we do not provide dishwasher or laundry detergent.

Is maid service included?

The Villa is self-catering. The home will be clean upon your arrival and will be cleaned once again upon your departure. The Villa is outfitted with a washer and dryer, dishwasher, vacuum and mop. Our management company will gladly provide daily or weekly maid service for an additional fee. Ideally this should be requested at the time of booking or any time before your arrival date. Subject to availability. This can be arranged directly with our management company during your stay. Please refer to the option services price sheet for details.

What are the furnishings like?

The Villa has an upgraded Florida Style furniture package and a beautiful coordinated decor. The Villa also has five televisions, an X-Box 2 DVD players, a VCR, a home theatre system and a telephone. A king-size bed in the two master bedrooms.

How does the security deposit work?

A £150 ($300) booking security deposit is required, regardless of the duration of your stay. A £200 ($400) cash breakage / damage deposit will be required, which will be refunded by mail within 30 days of departure.

Is the pool heated?

The pool and spa have pool heat available. Pool heat is NOT INCLUDED in the rental rate. Pool heat cannot be switched on until we have received full payment. The pool will take approximately 36 hours to heat up to a temperature of 80 to 82 degrees.

What are the villa's bedding arrangements?

The two Master bedrooms have a king size bed, one by the pool, the other at the front of the villa. The additional rooms have twin beds in each bed. Cots are available.

What type of phone system is in the villa?

The Villa has one telephone number for outgoing and incoming calls. Local, national and some international calls to land lines are free. We will advise which countries on request. Cable and wireless is also available.